The Salesforce Certified Service Cloud Consultant program is designed for consultants who
have experience implementing Salesforce Service Cloud solutions in a customer-facing role.
The intended audience has proven experience with the administration and configuration of a
Salesforce application, as demonstrated through successful completion of the Salesforce
Certified Administrator exam. The Salesforce Certified Service Cloud Consultant is able to
successfully design and implement Service Cloud solutions that meet customer business
requirements, are maintainable and scalable, and contribute to long-term customer success.